Shipping, Returns, Payments

PAYMENT

I am accepting online payment from most bank cards; VISA, MASTERCARD.

International ordering is available.

Paypal has been added as a payment method.

ORDERING & SHIPPING

I run this site around my full time job, so cannot always make your items the same or next day.

Shipped from United Kingdom.

For any Jewellery orders: please allow up to 3 days from ordering to shipping.

For Custom Creation / Animal Pack orders: please allow up to 21 days from ordering to shipping.

It is likely it will take less, but in some circumstances it can take this long. If it is for a birthday gift or similar, please feel free to mention this and I will try to accomodate and get the item/s made ASAP.

If there is for any reason a delay in creating your order, I will inform you by email.
 

You will recieve a confirmation email when I have shipped your order, which will be using Royal Mail (within UK).

Orders within the United Kingdom: generally take 1-3 working days to deliver.

International shipping: they aim for around 2 weeks (or less) but can be longer.

I cannot guarantee these delivery times, once shipped I have no control of what happens with any orders. It is my policy for the UK orders to wait 5 working days (after the 3 (as above) before taking further action. For international orders, it is 25 working days.

RETURNS

In the saddening, unfortunate circumstance that you have a problem with your order, please let me know, I always want my customers to be 100% happy with their order.

Please remember that these items are made from Polymer Clay, which when cured, are slightly flexible. For more details, see the care information on the item description. You will also receive a care details card with your order.

 

Edges can be sharp, and please keep away from children and animals - small parts & choking hazards. All items can be dangerous when handled without care.

Please read my Returns Information using the button below, which will open a PDF file, and will have all the information on returns, refunds and replacements.

Details, Materials, Shipping Prices

CUSTOM CREATION FIGURINES

 These are all made completely by hand - no moulds, no cutters. It takes on average about 15 hours to complete. Every detail is added in, colouring is done with clay while creating and it will not be sent unless i'm completely happy with it.

Your figurine can be in any postion you want (standing / lying down etc.) I can also include a little extra (like a ball / toy), just pop all the information on the form!

MATERIALS

All the products are made from Polymer Clay.

Jewellery

Earring Hooks: Currently using Silver Plated hooks, stated as Hypoallergenic from the supplier. I have limited Sterling Silver hooks. These are available if anyone would prefer; just drop me a message with your order!

Earring Studs & Backs: Currently Stainless Steel, stated as non toxic and anti-sensitive from the supplier.

Necklace Chains: Currently Stainless Steel

Rings: See product information

If there is an item you would like but are sensitive or allergic to these particular materials, please feel free to get in touch and I will try my best to accomodate!

Figurines

Covered with polymer clay. A possible small amount of Acrylic Paint.

Most items are finished in Fimo Gloss Varnish which states may give allergic reactions. Please let me know if you could have an allergic reactin to this product and I will not varnish your item/s.

SHIPPING PRICES

 All orders over £35 will be shipped using a tracked option at no extra cost.

UNITED KINGDOM -  All 1st Class

 Standard £0.75 - Free on orders £7 and over

IRELAND -  All International Standard

Standard £2.50 - Free on orders £11 and over

REST OF WORLD  All International Standard

Standard £3.50  - Free on orders £19 and over