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Information & Policies For Shopping our Pet Keepsakes

Everything to know about purchasing from a clay creation

PAYMENT

I am accepting online payments from most bank cards; VISA, MASTERCARD.

International ordering is available.

Paypal is accepted as a payment method.

ORDERING

Shipped from United Kingdom using 1st Class Tracked / International Tracked.

Main 'Shop' orders: please allow up to 3 days from ordering to shipping.

Custom Pet Keepsake orders: made and shipped on the 1st and 3rd full weeks of every month. If your order falls in that week, please expect it to be sent on the next relevant week.

If it is for a birthday gift or similar, please feel free to mention this and I will try to accommodate and get the item/s made ASAP.

If there is for any reason a delay in creating your order, I will inform you by email.
 

Orders within the United Kingdom: generally take 1-3 working days to deliver.

International shipping: they aim for around 2 weeks (or less) but can be longer.

I cannot guarantee these delivery times, once shipped I have no control of what happens with any orders. It is my policy for the UK orders to wait 5 working days (from shipping date) before taking further action. For international orders, it is 25 working days.

SHIPPING PRICES

 All orders tracked - please see shipping & tracking details in the shipping confirmation email. You will receive email and text (if mobile number provided) updates on the delivery of your order.

UNITED KINGDOM 

 Standard £2 - Free on orders £15 and over

IRELAND 

Standard £5 - Free on orders £20 and over

REST OF WORLD

Standard £7  - Free on orders £25 and over

CUSTOM PET KEEPSAKES

 The custom sculptures are all made completely by hand - no moulds, no cutters. Crafted to have the most realistic look possible of the pet.

Your figurine can be in any position you like (standing / lying down etc.) and  can also include a little extra (like a ball / toy), just pop all the information on this form!

MATERIALS

All pet keepsake sculptures made using polymer clay and hand painted with Acrylic Paint.

Most items are finished in Fimo Gloss Varnish which states may give allergic reactions. Please let me know if you could have an allergic reaction to this product and I will not varnish your item/s.

Key Charms: Stainless Steel

Other items: please see product description.

RETURNS

In the saddening, unfortunate circumstance that you have a problem with your order, please let me know. I always want my customers to be 100% happy with their pet keepsake purchases.

Please remember that these items are made from Polymer Clay, which when cured, are slightly flexible. For more details, see the care information on the item description. You will also receive a care details card with your order.

 

Edges can be sharp, and please keep away from children and animals - small parts & choking hazards. All items can be dangerous when handled without care. Please handle safely and only use as guided.

Please read my Returns Information using the button below, which will open a PDF file, and will have all the information on returns, refunds and replacements of your pet keepsakes.