Shipping, Returns, Payments

PAYMENT

I am accepting online payments from most bank cards; VISA, MASTERCARD.

International ordering is available.

Paypal is accepted as a payment method.

ORDERING & SHIPPING

I run this site around my full time job, so I cannot always make or despatch your items within the same or next day.

Shipped from United Kingdom.

For any Jewellery / Pre-made orders: please allow up to 3 days from ordering to shipping.

For Custom Sculpture orders: please allow up between 2 to 21 days from ordering to shipping. It will usually be dispatched on the nearest weekend.

If it is for a birthday gift or similar, please feel free to mention this and I will try to accommodate and get the item/s made ASAP.

If there is for any reason a delay in creating your order, I will inform you by email.
You will receive a confirmation email when I have shipped your order, which will be using Royal Mail (within UK).

Orders within the United Kingdom: generally take 1-3 working days to deliver.

International shipping: they aim for around 2 weeks (or less) but can be longer.

I cannot guarantee these delivery times, once shipped I have no control of what happens with any orders. It is my policy for the UK orders to wait 5 working days (from shipping date) before taking further action. For international orders, it is 25 working days. ALL ORDERS ARE NOW TRACKED.

RETURNS

In the saddening, unfortunate circumstance that you have a problem with your order, please let me know. I always want my customers to be 100% happy with their order.

Please remember that these items are made from Polymer Clay, which when cured, are slightly flexible. For more details, see the care information on the item description. You will also receive a care details card with your order.

 

Edges can be sharp, and please keep away from children and animals - small parts & choking hazards. All items can be dangerous when handled without care. Please handle safely and only use as guided.

Please read my Returns Information using the button below, which will open a PDF file, and will have all the information on returns, refunds and replacements.

Credit Card

Details, Materials, Shipping Prices

CUSTOM CREATION FIGURINES

 The custom sculptures are all made completely by hand - no moulds, no cutters. It takes on average about 13 hours to complete. It will not be sent unless I'm completely happy with it.

Your figurine can be in any position you like (standing / lying down etc.) and  can also include a little extra (like a ball / toy), just pop all the information on the form!

MATERIALS

All the products are made from Polymer Clay.

Jewellery

Earring Hooks: Currently using Sterling Silver hooks, stated as Hypoallergenic from the supplier. 

Earring Studs & Backs: Currently Stainless Steel, stated as non toxic and anti-sensitive from the supplier.

Rings: Sterling Silver Wire.

If there is an item you would like but are sensitive or allergic to these particular materials, please feel free to get in touch and I will try my best to accommodate.

Figurines

Covered with polymer clay. A small amount of Acrylic Paint.

Most items are finished in Fimo Gloss Varnish which states may give allergic reactions. Please let me know if you could have an allergic reaction to this product and I will not varnish your item/s.

Key Charms: Stainless Steel

SHIPPING PRICES

 All orders tracked - please see shipping & tracking details in the shipping confirmation email. You will receive email and text (if mobile number provided) updates on the delivery of your order.

UNITED KINGDOM -  All 1st Class Tracked

 Standard £2 - Free on orders £15 and over

IRELAND -  All International Standard Tracked

Standard £5 - Free on orders £20 and over

REST OF WORLD  All International Tracked

Standard £7  - Free on orders £25 and over

Gift Box